Client testimonials
It's not about ME... ...it's about my CLIENTS!
Online Search and Merchandising Manager - Grainger
"It has been a pleasure working with Mark over the past 4 years. He has been a key component in developing a strong partnership with our organization to help put together the necessary resources to help ramp up our onsite search operational execution. Mark's understanding of eCommerce and the needs of large B2B organization has helped our organization leverage the expertise and scale of eClerx to quickly and effectively execute on our roadmap items. He is excellent at building great rapport with all levels of our organization to help ensure that the needs of his clients are being met."
Director of eCommerce - American Girl
"Mark is a great leader and truly cares about doing what is right for the client. He is forward-thinking and willing to take calculated risks. During my tenure at American Girl, Mark not only delivered what was asked, but provided new and exciting opportunities to help grow our program."
Director of Enterprise Product Data - Ferguson Enterprises
"I worked with Mark across multiple projects over the span of more than 6 years. Over that time, Mark demonstrated a deep understanding of B2B eCommerce. We collaborated on several projects; his insight and professionalism were complimented by his ability to build effective working relationships with his clients. I always enjoyed our interactions and found him to be a trusted partner. Mark has my full endorsement for his expertise in eCommerce and his commitment to client satisfaction."
Director of eCommerce - Wynright Corporation, Daifuku
"Mark is highly skilled in eCommerce/ IT service, support, and management, a rare breed. He is a creative, dynamic engaging, leader who sees efficiency’s where no one else does. Mark has the uncommon ability to see ways to improve processes and make them much more efficient. He is a caring thoughtful collaborator who works very hard as an advocate for his clients. He grasps new ideas quickly and is able to collaborate with cross-functional teams in a meaningful way. Mark always takes an active part in strategic discussions, demonstrating leadership, strong ability to defend his ideas while paying careful attention to everyone’s interpretations. His extraordinary ability to analyze problems and outline necessary courses of action is invaluable. Even better he has a great ability to be able to articulate very complex ideas and problems in a very easy to understand way. He will be an extraordinary addition to any organization."
Professional and managed services experience
Helping companies achieve sustainable client, revenue, and profit growth
Head of Client Success, Americas
(2020-present)
SGS & Co
Head of Client Relations
(2019-2020)
eClerx Digital
VP, Client Engagement / Growth Lead
(2011-2019)
IRI
VP, Client Relations
(2002-2008)
Are you curious? Let's connect!
Contact me at mark@markkochert.com or +13126320598 if you'd like to chat about your business and how I can help you and your clients succeed.
...or connect / follow on LinkedIn.
Looking forward to "meeting" you soon!